In nearly all sectors of business, technology is increasingly driving companies to become faster, more efficient and a way of understanding their customers’ needs. Digitally enabling their workforces is a challenge that we all face today.
The pressure is on to get faster, smarter and more efficient.
Amity Millhiser, a Leadership Strategist, based in silicon valley says:-
“But amid all this bright digital change, business leaders risk forgetting about the importance of soft skills or emotional intelligence—communication, relationship building, writing, persuasion and the art of storytelling.”
“Digital skills are powerful, but without the human-to-human connective tissue that makes business and society function, we will actually lose out on many of the benefits of technology.”
“In professional services, we rely on advice, integrity, and judgment to drive business—and these attributes are human, not machine. We grow by being able to articulate the added value of products and services, and by bringing innovative digital solutions to the table. However, people and technology make the difference. Without articulate writers, eloquent speakers and creative thinkers to develop materials, cultivate relationships and differentiate ourselves in the market and with our people, advanced technology falls short. Moreover, what often truly connects with a customer is an ability to collaborate and demonstrate empathy. Our power comes from people’s ability to team, engage and articulate bold thinking, to understand challenges and to push past comfort zones. And once that happens, the thing that keeps a relationship going is trust—a personal connection based on”
“There are no limits when people power technology—we break barriers and unleash true transformation. But we also need resourceful, gritty people who can grapple with problems that are more complex and nuanced than that can be solved with formulaic, push-button solutions. While digital competencies like coding are essential to the workforce of the future, we must balance them with those who can think holistically about problems, find innovative solutions that reflect experience and that have a voice to articulate and gain consensus.”
“Change is not easy. And major corporate change requires well thought out and coordinated communication to employees to be successful. In uncertain times, people want to hear from other people about how these changes will impact them. Put another way, although machines may pass the Turing test, we must rely on our leaders to deliver important news to their people with empathy and care.”